Sky Broadband Superfast
Sky Broadband Superfast is Sky’s core service offering great speeds at a great price. It the service that unless you want to keep costs down, you should opt for. The reason for this is because you can do everything you want to with this set-up and need not worry about your interest speeds dropping.
What is Sky Broadband Superfast?
Sky Broadband Superfast is for those who want to stream, play games and download lots of content. It’s perfect for medium to heavy users and can handle pretty everything you throw at it. The average download speed is 59Mb/s and this speed is available to 96% of UK homes. We would recommend this to those who sit and use their computers and internet as an essential part of their daily life. With Sky Broadband Superfast you can happily play games without awful lag, what TV and movies without being put on hold and download all the data you need for work and fun. Families, gamers, people who work from home and anyone whose salary depends on them being able to access the internet on a daily basis. This is the level we would recommend and actually we would advice against Superfast 35 if the above sounds like you.
What does Sky Broadband Superfast offer?
Sky broadband Superfast service, you get 59Mb/s for download speeds, 16Mb/s upload speeds and all for £28 per month. However, you will get a minimum guaranteed speed of 25Mb/s which is great if you want to be sure you can connect reliably, which is the same as Superfast 35. Sky Broadband Superfast’s 56Mb/s speed will allow you to play games, watch movies and access the internet all at the same time without affecting performance. Do you want 4K? No problem, you will be able to stream a 4K video, you’ll just need a TV powerful enough to enjoy it at it’s full potential. Sky have this covered with Sky Glass.
Who is Sky Broadband Superfast good for?
Sky Broadband Superfast is great for people working from home and need to make sure they can do their work on a powerful and clear network so they can present, share files. Another target customer would be gamers, we all hate it when our ping level is so high our character is jumping around the map. Finally families are perfect for this set-up. Parents and kids as well as their friends all accessing on phones, laptops, TVs, tablets and many other devices, Sky Broadband Superfast has the power they need to stay connected.
How much does Sky Broadband Superfast cost?
We have provided the pricing further down but currently it sits at £28 a month, this is an 18 month contract and if you sign up now you can grab it for this price. Please click through our links to make sure you get the price quoted here. There is a one-off set-up cost of £19.95. The customer support number is 0800-7591-238.
What is Installation and Customer Support like?
This is a very important subject when it comes to getting your new broadband setup. Since many people report problems trying to speak to someone when issues arise with their broadband package. Therefore we mentioned above, set-up costs are a one-off payment of £19.95 and the customer support line is 0800-7591-238. Generally the feedback we have heard is that customer support is very responsive and you won’t be sitting on hold for extended periods being passed around different departments unlike some competitors (mentioned in our other product reviews). Installation and set-up require a Sky Engineer to pop out and set it up for you. This is largely pain-free and they are very quick to do this. You will need to book an appointment. Sky are very much a “customer-first” business so the customer experience is an important part of their service.
How do you to switch to Sky?
It is incredibly easy to switch with Sky. If you want to switch remotely without an engineer visiting, this is possible in most cases.
Alternately Sky’s Switch Squad will keep you connected to your current provider and make the switch over as seamless as possible.
Ready – The new activation date will be agreed once your broadband has been select and Sky will send out your hub.
Steady – Sky will take care of the leg work by calling your current provider and cancelling your contract.
Go – Unbox and plug in your new hub, and put your old one away or in the bin.
Switching for Virgin Media Customers
Depending on the broadband you may need an engineer but Sky will let you know about this and will arrange for the engineer to come out to set it up.
In addition to this, you will need to cancel your Virgin Media contact. Next, with the end date, tell Sky and they will aim to get the activation of your Sky lined up as close to the end date as possible and send you hub to you in the post.
When the date is up, plug in your Sky Hub and away you go. If you experience any difficulties, use the number in this post to reach out to their helpline.
Awards
Sky Broadband Superfast Add-ons
No posts for this criteria.
Sky Voucher
What else with Sky?
Whatever your needs Sky have a package that will suit you. Packages are a great options so it’s worth taking a look at the Sky Broadband packages and Sky Boost. Take a look below at some additional options with Sky:
Sky Broadband Superfast Boost
Add Boost to your package for just £5 extra a month.
Speed Guarantee
Get a minimum of 25Mb/s or Sky will give you your money back. Please call customer service for this.
WiFi Guarantee
You can have WiFi in every room, this is part of the Sky Broadband Superfast Boost option, if you’re not happy with this or it doesn’t work, you can get your money back.
Daily line checks
Sky check the broadband levels everyday to ensure you are getting the high quality service that you are paying for. If a connection goes down or isn’t fast enough, Sky will let you know via text or your chosen way to be updated that they are fixing the issue.
Security built in
If you are worried about security on your internet connection, Sky Broadband Superfast Shield is included in boost and provides advanced protection with Safe Search included. This will make the internet a much safer place for everyone in your family with no additional charges.
What Add-ons are Available?
The Add-ons below are a great addition to the Superfast Broadband service and can greatly improve your connection experience. A small additional monthly cost can lead to a completely different level of speed and service, it can be totally worth the extra cost.
It depends on how important fast speeds or flexibility with how you want to use your internet connection.
Recommended
WiFi Guarantee – Recommended
Add Sky TV
New Sky TV customers only. 18 month minimum contract. Prices may change during this period.
Upgrade your Sky Talk
There are three tiers, they are the following:
Evenings and Weekends Extra
Unlimited evening and weekend calls to UK mobiles and landlines
£5 extra a month for 18 months contract. Prices may change during this period.
Anytime Extra
Chat anytime day or night with unlimited inclusive calls to UK mobiles and landlines
£12 extra a month for 18 months contract. Prices may change during this period.
International Extra
Unlimited inclusive calls to UK mobiles and landlines, plus 50 worldwide destinations
£14 extra a month for 18 months contract. Prices may change during this period.
T&Cs
What is Speed Guarantee?
The Speed Guarantee with Sky does exactly what it says. They promise they will provide a certain speed level. If you believe your speed is below a certain level then you can contact them and they will resolve your speed issues within 30 days of messaging or calling them. This is where their money is where their mouth is, you can leave Sky without having to pay an early contract termination fee if your internet connection is down for 3 consecutive days, as part of the Ofcom Voluntary Code of Practice with Broadband Speeds. Please see Sky.com/vcop for more information. In addition the cancellation will include other products/services you joined but may require a 30 days period of notice from the day they offer you the “right-to-exit” without charges
How does Sky Broadband Superfast calculate internet speeds
The speed you receive will not be the same throughout the day so please bear this mind when using the internet and making your decision. The speeds you get to your address will be estimated speeds based on the speeds your broadband line can support at peak times. As we know, peak times are between 8pm – 10pm. This is looked at between your Sky Hub and the internet. The quoted minimum download speed which is guaranteed is when your download speed is at it’s complete lowest speed that you would receive on your broadband during peak times. Therefore this has been calculated by looking at other customers speeds that have a similar length of line and other aspects to your connect and then take into consideration any other things that may cause congestion at peak-times from the Sky Hub to the internet, also known as your throughput speed.
What can impact your connection speeds
There are plenty of factors that come into play here, these can include:
- the wiring in your home
- the No. of Sky customers on the network or on the same website at anytime
- the No. of devices connected to the wireless connection
- the device(s) set up
- the No. of applications being used
Depending on the time of day or during peak-times, speeds can be different. This is due to the amount of traffic on certain sites. There may be a popular football team playing in a championship match, a site showing this may be used by multiple Sky customers so will be slow.
How does Sky Broadband Superfast make sure they get the absolute best broadband experience for their customer?
In the first 10 days, when your broadband is active/online, Sky will check and test the line to make sure optimal speeds are consistent. While they are doing this you may see some speed flux, it is totally normal for this to happen and this is done to make sure the line is strong and Sky can deliver on the promise they have made their customers and they will keep monitoring this as long as you are a Sky customer.
What are the Terms & Conditions?
Sky Broadband Superfast and Talk
- 18 month minimum term length for Sky Broadband Superfast, Sky Talk and Sky Broadband Boost (except if Sky Broadband Essentials Plus is add and Sky Broadband Boost is included).
- Separate contracts apply for Sky Broadband Superfast and Sky Talk. Set-up fee of £9.95 router delivery plus £10 connection fee may be required.
- Prices may change during your contract. Standard prices apply after 18 months, currently £35pm for Sky Broadband Essential Plus; £33pm for Sky Broadband Superfast; £40pm for Sky Broadband Ultrafast; £50pm for Sky Broadband Ultrafast Plus; £0-£14pm Sky Talk; and £5pm for Sky Broadband Boost (unless Sky Broadband Essential Plus taken).
- Sky Broadband Ultrafast and Ultrafast Plus: Available to 29.6% and 21.1% of UK homes respectively. Not available to customers without a mobile signal at home or reliant on their landline for emergency services.
- Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls.
- Speeds vary significantly by location External factors such as internet congestion and home wiring can affect speed.
- Wi-Fi speeds vary by device and home entertainment.
- No traffic management policy for Sky Broadband. See sky.com for more details and our Usage Policies.
Sky Broadband Boost
- Available as optional add on to Sky Broadband Superfast 35, Superfast, Ultrafast or Ultrafast Plus customers only.
- Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation.
- Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits.
- Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
WiFi Guarantee
- Requires Sky Broadband: Superfast 35 / Superfast / Ultrafast / Ultrafast Plus & Boost.
- Sky Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term.
- Refund on Boost subscription paid during current min. term up to date of claim.
- One claim per address.
- Claim only valid if using Sky router and booster(s).
- See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
Specification: Sky Broadband Superfast
|
